<p>At British Attire we offer a range of delivery methods which you are able to select during the checkout process. We deliver to the whole of the UK. However please note that certain services might be restricted in some areas and deliveries may take longer (these areas are listed below).</p>
<p>Working day is classified as Monday - Friday. Bank Holidays are not considered to be a working day.<br>We offer free UK standard delivery on orders over £49, you have the choice between Royal Mail or DPD at checkout.</p>
<table style="width: 100%; height: 220px;" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr style="height: 22px;">
<td style="height: 22px; width: 65.7143%;"><strong>Delivery Method</strong></td>
<td style="height: 22px; width: 22%;"><strong>Order Total</strong></td>
<td style="height: 22px; width: 12.2857%;"><strong> Cost </strong></td>
</tr>
<tr>
<td style="width: 65.7143%;">Royal Mail Track 48 (2 business days)</td>
<td style="width: 22%;">£49.01 - £99.00</td>
<td class="wysiwyg-text-align-left" style="width: 12.2857%;"><em><strong>FREE</strong></em></td>
</tr>
<tr style="height: 22px;">
<td style="height: 22px; width: 65.7143%;">Royal Mail Tracked 24 (1 business day)</td>
<td style="height: 22px; width: 22%;">£99.01 and up</td>
<td style="height: 22px; width: 12.2857%;"><em><strong>FREE</strong></em></td>
</tr>
<tr style="height: 22px;">
<td style="height: 22px; width: 65.7143%;">DPD Next Day (1 business day)</td>
<td style="height: 22px; width: 22%;">£99.01 and up</td>
<td style="height: 22px; width: 12.2857%;">
<em><strong>FREE</strong></em> </td>
</tr>
<tr style="height: 22px;">
<td style="height: 22px; width: 65.7143%;">Royal Mail Tracked 24 (1 business day)</td>
<td style="height: 22px; width: 22%;">£49.01 - £99.00</td>
<td style="height: 22px; width: 12.2857%;">£1.00</td>
</tr>
<tr style="height: 22px;">
<td style="height: 22px; width: 65.7143%;">DPD Next Day - Before midday (1 business day)</td>
<td style="height: 22px; width: 22%;">£99.01 and up</td>
<td style="height: 22px; width: 12.2857%;">£9.95</td>
</tr>
<tr style="height: 22px;">
<td style="height: 22px; width: 65.7143%;">DPD Saturday Delivery (1 day)</td>
<td style="height: 22px; width: 22%;">£99.01 and up</td>
<td style="height: 22px; width: 12.2857%;">£14.95</td>
</tr>
<tr style="height: 22px;">
<td style="height: 22px; width: 65.7143%;">Royal Mail Track 48 (2 business days)</td>
<td style="height: 22px; width: 22%;">£0.00 - £49.00</td>
<td style="height: 22px; width: 12.2857%;">£3.95</td>
</tr>
<tr style="height: 22px;">
<td style="height: 22px; width: 65.7143%;">Royal Mail Tracked 24 (1 business day)</td>
<td style="height: 22px; width: 22%;">£0.00 - £49.00</td>
<td style="height: 22px; width: 12.2857%;">£4.95</td>
</tr>
<tr style="height: 22px;">
<td style="height: 22px; width: 65.7143%;">DPD Next Day (1 business day)</td>
<td style="height: 22px; width: 22%;">£0.00 - £99.00</td>
<td style="height: 22px; width: 12.2857%;">£5.95</td>
</tr>
<tr style="height: 22px;">
<td style="height: 22px; width: 65.7143%;">DPD Next Day - Before midday (1 business day)</td>
<td style="height: 22px; width: 22%;">£0.00 - £99.00</td>
<td style="height: 22px; width: 12.2857%;">£12.95</td>
</tr>
<tr style="height: 22px;">
<td style="height: 22px; width: 65.7143%;">DPD Saturday Delivery (1 day)</td>
<td style="height: 22px; width: 22%;">£0.00 - £99.00</td>
<td style="height: 22px; width: 12.2857%;">£19.95</td>
</tr>
</tbody>
</table>
<p>Once your order has been dispatched from our warehouse you will receive a confirmation email to let you know it is on the way. British Attire reserves the right to amend orders placed with incorrect delivery options without notice. British Attire does not accept responsibility for items being delayed through customs/security checks or adverse weather conditions. There are no refunds on shipping costs unless British Attire is responsible for the error.</p>
<p><strong>Please note that due to the distance we are not able to offer some delivery options to some areas within the UK. Courier services to the areas listed below will generally take an additional 1-2 working day(s).</strong></p>
<p> </p>
<p id="h_01HYNJHZPG6BV2FSG410HGD1AX"><span class="wysiwyg-underline"><strong>Next Working Day, weekend delivery exception zones</strong></span></p>
<p>AB - Aberdeen, BT, Northern Highlands, EI (ZZ75) All Eire Republic of Ireland, FK Falkirk Northern Highlands, EH18-55, G Glasgow, HS - Isle of Lewis Northern Highlands, HS Oban, IM - Isle Of Man, IV- Inverness Northern Highlands, JE - Jersey, KA Arran, KA Oban - Ayrshire, KY - Kirkcaldy, KW Northern Highlands, KW, Orkney Shetland, PA Oban, PL Northern Highlands, PH Oban, TR, Cornwall, Isles of Scilly, Isle of Wight, ZE - Orkney Shetlands.</p>

UK Delivery Options

<p class="wysiwyg-text-align-justify" style="box-sizing: border-box; text-align: justify; color: #2f3941; font-family: Arial, ' Helvetica Neue' , Helvetica, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">British Attire currently ships internationally free of charge for orders over £199 GBP. We will send using a tracked service for all international orders. If checking out in the currency other than GBP, the shipping price and order total limit will be the equivalent to the GBP price in your chosen currency based on the current exchange rate used by Shopify.</p>
<p class="wysiwyg-text-align-justify" style="box-sizing: border-box; text-align: justify; color: #2f3941; font-family: Arial, ' Helvetica Neue' , Helvetica, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please note that we might not be able to ship to all overseas territories and military bases and we are unable to ship to PO Box addresses.</p>
<p class="wysiwyg-text-align-justify" style="box-sizing: border-box; text-align: justify; margin-bottom: 0px; color: #2f3941; font-family: Arial, ' Helvetica Neue' , Helvetica, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">A breakdown of shipping prices is shown below:</p>
<table style="width: 100%;" border="1" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="width: 96.9922px;"><strong>Area</strong></td>
<td style="width: 376px;"><strong>Shipping Method</strong></td>
<td style="width: 122.992px;"><strong>Order Total</strong></td>
<td style="width: 59.0156px;"><strong>Price</strong></td>
</tr>
<tr>
<td style="width: 96.9922px;">Europe</td>
<td style="width: 376px;">Express International Tracked (3-5 business days)</td>
<td style="width: 122.992px;">£199.01 and up</td>
<td style="width: 59.0156px;"><em><strong>FREE</strong></em></td>
</tr>
<tr>
<td style="width: 96.9922px;">Europe</td>
<td style="width: 376px;">Express International Tracked (3-5 business days)</td>
<td style="width: 122.992px;">£0.00 - £199.00</td>
<td style="width: 59.0156px;"> £14.95</td>
</tr>
<tr>
<td style="width: 96.9922px;">Rest of World</td>
<td style="width: 376px;">Express International Tracked (5-7 business days)</td>
<td style="width: 122.992px;">£199.01 and up</td>
<td style="width: 59.0156px;"><em><strong>FREE</strong></em></td>
</tr>
<tr>
<td style="width: 96.9922px;">Rest of World</td>
<td style="width: 376px;">Express International Tracked (5-7 business days)</td>
<td style="width: 122.992px;">£0.00 - £199.00</td>
<td style="width: 59.0156px;"> £19.95</td>
</tr>
</tbody>
</table>
<p class="wysiwyg-text-align-justify"> </p>

International delivery

<ol>
<li><strong>Track Your Order</strong></li>
</ol>
<p>Upon dispatch, we sent you a shipping confirmation email containing a tracking number. To view your order details, simply use your order ID (e.g., #BA51000) from the order confirmation and the email you used when placing the order on our <a href="https://www.british-attire.com/help/track-order">Order Tracking page</a>.</p>
<ol start="2">
<li><strong>Still Waiting for Your Order?</strong></li>
</ol>
<p>If your estimated delivery date has passed, please allow a few additional days for delivery, especially during peak periods. Our carriers are diligently working to deliver your order, so be sure to monitor your tracking link for the latest updates.</p>
<p>If you haven't received a shipping confirmation email, the tracking information is unavailable, or your delivery is significantly delayed, please contact us, and we will be happy to assist you.</p>

Where is my order?

<p class="wysiwyg-text-align-justify" style="box-sizing: border-box; text-align: justify; color: #2f3941; font-family: Arial, ' Helvetica Neue' , Helvetica, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please be advised that there may be taxes, fees or other charges that you will be expected to pay on delivery for non-UK orders. We recommend that you check with your local customs office before placing an order as these charges vary from country to country. We do not have any control over these charges and do not hold current duty rates on file.</p>
<p class="wysiwyg-text-align-justify" style="box-sizing: border-box; text-align: justify; margin-bottom: 0px; color: #2f3941; font-family: Arial, ' Helvetica Neue' , Helvetica, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If these local import and custom charges are refused or not paid by you, then the item could be returned to British Attire or destroyed. If your order is not returned to us in these circumstances, we may not be able to refund you for your order. We would not be able to refund any original postage costs paid and can only refund for the returned products minus any costs incurred in returning them to British Attire.</p>

Will I get charged customs or import fees?

<p>Please note that due to the distance we are not able to offer some delivery options to some areas within the UK. Courier services to the areas listed below will generally take an additional 1-2 working day(s).</p>
<h2 id="h_01HXF3RZYSJGKBXGRP0WW70XB9"><span class="wysiwyg-underline">Carrier Next working day, Saturday, Sunday delivery</span></h2>
<p>AB (30-35, 44-54) - Aberdeen, AB (36-38, 55-56), BT, Northern Highlands, EI (ZZ75) All Eire Republic of Ireland, FK (17-21) Falkirk Northern Highlands, G (83) Glasgow, HS - Isle of Lewis Northern Highlands, HS Oban, IM - Isle Of Man, IV- Inverness Northern Highlands, JE - Jersey, KA (27) Arran, KA (28) Oban - Ayrshire, KY - Kirkcaldy, KW (0-14) Northern Highlands, KW (15-99) Orkney Shetland, PA (20-99) Oban, PH (17-32, 34-48) Northern Highlands, PH (33,49-99) Oban, TR (21-25) Cornwall, Isles of Scilly, Isle of Wight, ZE - Orkney Shetlands.</p>
<p> </p>
<h2 id="h_01HXF3SZ24R7G1MY4HBWV1CCBY"><span class="wysiwyg-underline">Royal Mail Next working day</span></h2>
<p>AB, BT, DD, EH18-55, FK, G90, GY, HS, IOM, IV, JE, KA, KW, KY, ML, PA, PH, PL, TD, TR, ZE</p>

Restricted Areas

All things relating to getting your order.

Delivery

<p>If you have placed an order and decided you would like to cancel, please contact us within 10 minutes.</p>
<p>It may not be possible to cancel your order after this time due to our orders being automatically processed and dispatched efficiently. We recommend contacting us via Live Chat as your email may not be seen immediately. Please keep in mind our opening hours as any cancellation requests made outside of this period, will not be answered.</p>
<p>If your order has already left our facility, we kindly ask that all the item(s) are returned.</p>
<p>The item(s) must be in their original condition and will be inspected by our returns team on their arrival. Once the returned items are accepted, we will issue a full refund minus the outbound delivery cost if applicable.</p>

Can I cancel or change my order?

<p>We are currently looking into providing an exchange service and we hope to see this come to affect soon.</p>
<p>If the item is not suitable, we kindly ask that you to return it back to us as per our returns instructions. A full refund will be issued upon its arrival and an email to confirm. Please place a new order for the desired item in the meantime, or, once you have received your refund.</p>

Can I exchange an item I have received?

<p>If your order is incomplete, incorrect we sincerely apologise.</p>
<p>We, and, our delivery partners aim to avoid mistakes entirely, although, we hope you can appreciate they happen from time to time. We kindly ask you to contact us straight away, providing all the information necessary along with images. With your co-operation, we will ensure to correct any fault that we have made efficiently.</p>
<p>If your order has been lost in transit, or, damaged, please contact us with images if possible. We require this information to pass on to our delivery partner(s) for investigation and will keep you updated along the way. Responses from our delivery partner(s) typically take 48-72 business hours, although may take longer in busy periods. Rest assured, we are doing everything we can to resolve the issue for you and will be in touch as soon as we receive further information.</p>
<p>We aim to answer all emails within 48 hours. During our busiest periods, Black Friday and Christmas, this can be challenging although, we can assure you we are working through these as quickly as we can. If you require assistance immediately, please contact us via Live Chat on our website and our customer experience team will be happy to assist you.</p>
<p>Please contact us before returning your order as a free returns label may be available for you.</p>

My order items are missing or incorrect

<p>If you are unavailable when delivery takes place, we recommend contacting the courier chosen using your tracking number provided. In many cases, you can schedule redelivery at a convenient time for you. Most carriers will re-try the delivery the next working day.</p>
<p>If DPD was your chosen service, choose an address of your choice via the DPD app.</p>
<p>Any deliveries attempted and unachieved by Royal mail will be diverted to your closest post office depot. A delivery notice will be left with instructions for you to collect your order from the collection point.</p>

I missed my delivery, how do I receive my parcel?

<p>British Attire promotional codes often run for a limited period, so please make sure to check the expiry date of the code you wish to use.</p>
<p>We are unable to apply discounts to specific brands, sale items, and hardware unless otherwise specified. Once your order is received, we, unfortunately, are unable to apply your discount code to that order – please save this for your next purchase.</p>
<p>We are unable to combine promotional codes as only one can be applied to your order. After adding your item(s) to the shopping bag and have proceeded to the checkout, please enter your code in the promo code box displayed to below your items.</p>
<p>British Attire is not affiliated with any third-party websites, any promotional code received by them will not be eligible.</p>
<p>If your promotional code is not working, please contact us for us to check this for you.</p>

Why is a promotion code not working?

Our frequently asked questions in one place

<p><strong>You have 30 days from the date on which the goods were received to return any item for a refund.</strong> If you require an alternative size in an item you purchased, you will need to place a new order for the new size and return the size that is not suitable.</p>
<p>Please ensure the packaging remains intact and undamaged, as returns cannot be accepted without it. We are not able to refund items that appear to have been worn, washed, are not in original condition, or have their tags removed. Every aspect of the item must be free from signs of wear and odour.</p>
<p>To return a product, you do not need to call or email us, just follow these simple steps:</p>
<ol>
<li>
<strong>Repackage your products</strong> Please note that returned products must be unused and have all packaging and tags intact. Please attach a note with your name and billing address details and/or order number so that we can identify the return.</li>
<li>
<strong>Get your free return label via our Royal Mail portal </strong>Fill out the form on our <a href="https://www.royalmail.com/track-my-return#/details/7686" target="_blank" rel="noopener noreferrer">return portal page</a>, print and attach the label to the front of the parcel, ensure it’s securely packed, and take it to any <a href="https://www.postoffice.co.uk/branch-finder" target="_blank" rel="noopener noreferrer">Royal Mail Post Office</a>. Please remember to request a proof of posting receipt, which includes your return tracking number.</li>
</ol>
<p class="wysiwyg-text-align-center"><em><strong><span class="wysiwyg-underline">Please ensure your order number is included either on or inside your parcel</span> - this will help us process your return as quick as possible.</strong></em></p>
<p> </p>
<p>If you would like to use another service, you will have to cover the cost and send your return to  the following address including your order number in the parcel and remember to get proof of postage:</p>
<p class="wysiwyg-indent4">BRITISH ATTIRE RETURNS<br>Littledart Fulfilment Ltd<br>Unit 5-8 Toll Gate Court<br>Witheridge<br>Tiverton<br>EX16 8FE<br>United Kingdom</p>
<p>Returns are normally processed within 10 working days, once the returned products have been received into our warehouse.</p>
<p>Upon inspection of the returned product, British Attire will issue a full refund less the original delivery charge. In the unlikely event that an item is returned to us in an unsuitable condition, British Attire reserves the right not to refund the item and arrange to send the item back to you at your expense.</p>
<p>A refund confirmation email will be sent to you once your return has been processed.</p>

UK Returns

<p><strong>You have 30 days from the date on which the goods were received to return any item for a refund.</strong> For alternative sizes, you will need to place a new order.</p>
<p>To return a product, you do not need to call or email us, just follow these simple steps:</p>
<ol>
<li>
<strong>Repackage your products</strong> Please note that returned products must be unused and have all packaging and tags intact. Please attach a note with your name and billing address details and/or order number so that we can identify the return.</li>
<li>
<strong>Return via your preferred method </strong>Choose a courier or local postal service that you prefer. We recommend that you choose a tracked service so that you can follow your parcel. You will be responsible for the cost of returns from overseas. Address your parcel to our UK address:</li>
</ol>
<p class="wysiwyg-indent4 pl-8">BRITISH ATTIRE RETURNS<br>Littledart Fulfilment Ltd<br>Unit 5-8 Toll Gate Court<br>Witheridge<br>Tiverton<br>EX16 8FE<br>United Kingdom</p>
<p>Returns are normally processed within 10 working days, once the returned products have been received into our warehouse.</p>
<p>Upon inspection of the returned product, British Attire will issue a full refund less the original delivery charge. In the unlikely event that an item is returned to us in an unsuitable condition, British Attire reserves the right not to refund the item and arrange to send the item back to you at your expense.</p>
<p>A refund confirmation email will be sent to you once your return has been processed.</p>

International Returns

<p>All products purchased from British Attire carry the full manufacturer warranty.</p>
<p><strong>Special circumstance:</strong> in the event the manufacturer is no longer in business, British Attire will review your warranty claim and at our discretion help to provide an equitable solution. All warranty claims may only be made by the purchaser on record. Please email our customer experience team regarding any warranty questions.</p>
<p>If your product is defective then please email us some pictures and your order number we will advise the best way to proceed.</p>

Defective, Faulty, Damaged Products & Warranty

<p>British Attire does not accept returns of the following items:</p>
<ul>
<li>Face masks</li>
<li>Pierced jewellery</li>
</ul>
<p>If you have a non-returnable item that arrived damaged or defective please contact us. We will review your warranty claim and at our discretion help to provide an equitable solution.</p>

What can't I return?

<p>You have 30 days from the date on which the goods were received to return any item for a refund.</p>
<p>Some of our products come with a Gift with Purchase (GWP). If your item is not suitable and you wish to return this to us for a full refund, we kindly request your gift with purchase is returned to us also. If your item is received without the GWP, the GWP item’s price will be deducted from your refund.</p>

Gift with Purchase Return

Returns & Refunds

<p class="wysiwyg-text-align-justify" style="box-sizing: border-box; text-align: justify; color: #2f3941; font-family: Arial, ' Helvetica Neue' , Helvetica, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">You can only place orders with British Attire online, as long as you have a debit, credit card, Apple Pay or a range of other payments. Our payments are powered by Shopify. We are not able to take orders or  payments over the phone. You can order as a guest or <a href="https://www.british-attire.com/account/register" target="_blank" rel="noopener noreferrer">create an account</a> with us.</p>

How can I pay?

<p class="wysiwyg-text-align-justify" style="box-sizing: border-box; text-align: justify; color: #2f3941; font-family: Arial, ' Helvetica Neue' , Helvetica, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We usually only have around 10 minutes to cancel an order once it has been placed. Please keep in mind our opening hours as we will not be able to process any cancellation requests outside of these times.</p>
<p class="wysiwyg-text-align-justify" style="box-sizing: border-box; text-align: justify; margin-bottom: 0px; color: #2f3941; font-family: Arial, ' Helvetica Neue' , Helvetica, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If your order has already been dispatched, you will need to return all the items in the order. The items must be in their original condition and will be inspected once we have received them.</p>

<p>As our brands have different ways of labelling their clothing sizes, we have listed everything on the site in standard UK sizes, so choose your UK size when adding an item to the basket. If you are unsure of your size, please use TrueFit, view the size guide on the page or contact us. For more detailed sizing please refer to the item on the product page.</p>
<p>Where possible we have written in the description how the product fits, for example tight, skinny or loose fit. There is also TrueFit available on some product that will take the sizing of an item you own and suggest the sizing of the product you're viewing accurately.</p>
<p>If you are buying kids sizes and the size required falls between the UK sizes available, we would recommend selecting the next size up a size to allow for growth.</p>
<p>If you are still unsure, please do not hesitate to get an advice from our customer service team who are familiar with all our products.</p>

Sizing Information

<p>It can happen that some sizes sell out quicker than the others and also some brands produce their garments in limited sizes.</p>
<p>Most products that we sell are seasonal and once they are sold out, we might not be able to stock them again in the future. However, some brands reproduce their most popular products and our customer service team will be able to tell you whether a product will be coming back into stock next season or not. Please contact us with the product details or sign up to the back in stock emails on the product page and we will contact you if/when it comes back into stock.</p>
<p>If you do not see the size in the size available on the product page, then we do not have it in stock.</p>
<p> </p>

Stock Query

<p class="wysiwyg-text-align-justify" style="box-sizing: border-box; text-align: justify; color: #2f3941; font-family: Arial, ' Helvetica Neue' , Helvetica, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Our prices remain the same irrespective of where you live, with a single global price for each product, excluding of all relevant VAT charges.</p>
<p class="wysiwyg-text-align-justify" style="box-sizing: border-box; text-align: justify; color: #2f3941; font-family: Arial, ' Helvetica Neue' , Helvetica, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">This means that your price will not change even if your local VAT rate is different from the UK rate.</p>

VAT Policy

Information on all things relating to ordering your products

Ordering

<p>We will not be beaten on price and are happy to price match against other websites. If you find another UK retailer has the same product at a cheaper price, we will match it.</p>
<p>All you need to do is contact us prior to placing an order with the product name, variation (colour, size etc.) and link to the product on British Attire and also the same information from the competitor's site. We will verify and match the price there and then for you.</p>
<p><strong>Price match terms and conditions</strong></p>
<ul>
<li>We will match a UK competitor’s website UK price.</li>
<li>We are not able to price match against a 3rd party market place such as eBay &amp; Amazon.</li>
<li>The competitor’s product must be brand new and identical to ours.</li>
<li>We and the competitor must have stock ready for delivery.</li>
<li>We must be able to verify the competitor’s price and stock availability.</li>
<li>We will match the price of a product; not delivery charges.</li>
<li>We can only price match prior to the order being placed.</li>
<li>We will not price match if the product on the competitor site is included within any promotions.</li>
</ul>
<p>Price match cannot be used in conjunction with any other promotion including NUS discount and any other discount code.</p>

Price Match

<p>British Attire promotional codes often run for a limited period of time so please make sure you check the expiry date of the code. They do not apply on certain brands, discounted items and hardware unless otherwise specified.</p>
<p>We are unable to apply a discount after an order has been submitted.</p>
<p>Only one promotional code can be used per order, and we are unable to combine promotional codes together.</p>
<p>We recommend that you use the code that gives you the best deal.</p>
<p>If the item you are trying to purchase is showing the promo box next to the image but after adding the promo code at the checkout stage the discount has not applied then please contact us with the Product code of the item(s) you are trying to purchase so that we can check for you.</p>
<p>If you have found a discount code from a third party discount code site, we are unable to honour the code if the third party has displayed the code incorrectly.</p>

Discount Codes & Promotions

Information about discount codes, price matching and offers

Promotions & Offers

Terms of Service

Privacy Policy

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Disclaimer

<p>We aim to provide a seamless and secure shopping experience. Below, you'll find detailed information about our accepted payment methods, our payment service providers, and how to contact us with any payment-related queries.</p>
<h4 id="h_01J2Y1Y24T61J0NV63G477GK5E"><strong>Accepted Payment Methods</strong></h4>
<p>We accept a variety of payment methods to ensure you have a convenient and secure checkout experience. These include:</p>
<ul>
<li>
<strong>Credit/Debit Cards</strong>: Visa, Mastercard, American Express, and Discover.</li>
<li>
<strong>Digital Wallets</strong>: Apple Pay and Google Wallet.</li>
<li>
<strong>Buy Now, Pay Later Services</strong>: Klarna and Clearpay.</li>
</ul>
<p>Please note, we do not accept personal checks, money orders, or any payment methods not listed above.</p>
<h4 id="h_01J2Y1Y24TMG8N88CRNSV1XNEQ"><strong>Payment Service Providers</strong></h4>
<p>To process payments, we utilise the services of trusted and secure payment service providers. Your payment data is handled and stored by the following providers:</p>
<ul>
<li>
<strong>Shopify Payments</strong>: <a href="https://www.shopify.com/legal/terms-payments/gb" target="_new" rel="noreferrer">Privacy Policy</a>
</li>
<li>
<strong>Klarna</strong>: <a href="https://www.klarna.com/international/privacy-policy/" target="_new" rel="noreferrer">Privacy Policy</a>
</li>
<li>
<strong>Clearpay</strong>: <a href="https://www.clearpay.co.uk/en-GB/privacy-policy" target="_new" rel="noreferrer">Privacy Policy</a>
</li>
</ul>
<p>These providers are compliant with the highest security standards to ensure your payment information is safe.</p>
<h4 id="h_01J2Y1Y24TN364J3VMGVHC2DSY"><strong>Additional Fees</strong></h4>
<p>We do not charge any additional fees for processing payments. The price you see at checkout is the final amount you will pay. There are no hidden fees or extra charges for using any of our accepted payment methods.</p>
<h4 id="h_01J2Y1Y24TXZ3CH670HWRTTD3J"><strong>Returns and Refunds</strong></h4>
<p>Our comprehensive Returns and Refund Policy can be found <a href="https://www.british-attire.com/help/returns" target="_new" rel="noreferrer">here</a>. This policy outlines the conditions and procedures for returning items and receiving refunds.</p>
<h4 id="h_01J2Y1Y24T2V0EE3QQE4SVK5TZ"><strong>Contact Information</strong></h4>
<p>If you have any questions or concerns about your payment, please do not hesitate to contact us. Our customer service team is here to assist you.</p>
<ul>
<li>
<p><strong>Mailing Address</strong>: Cheetham House Consultants (Trading as British Attire) Limited<br>39 Brabyns Road, Hyde, England, SK14 5EE, United Kingdom</p>
</li>
<li>
<p><strong>Phone</strong>: (+44)0161 383 6842</p>
</li>
<li>
<p><strong>Email</strong>: <a rel="noreferrer">help@british-attire.com</a></p>
</li>
</ul>
<p>We strive to respond to all inquiries as quickly as possible.</p>

Frequently asked questions